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Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes.

By: Material type: TextTextPublication details: Milwaukee, Wis. : ASQC Quality Press, c1998.Edition: 2nd edDescription: xviii, 278 p. : ill. ; 24 cmISBN:
  • 087389362X (alk. paper)
Subject(s): DDC classification:
  • 658.8/12 HAY 1998 21
LOC classification:
  • HF5415.335 .H39 1997
List(s) this item appears in: New List
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Item type Current library Collection Call number Copy number Status Barcode
Books like text book referance book Books like text book referance book Wondo Genet Library General Stacks Reference 658.8/12 HAY 1998 (Browse shelf(Opens below)) 1 Available WGCFNRL00010431

Includes bibliographical references (p. 261-266) and index.

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