ROBERTA L.MESSNER <br/><br/>
INCREASING PATIENT SATISFACTION;A GUIDE FOR NURSES 

 - 1ST 
 - NEW YORK  SPRINGER PUBLISHING COMPANY  1996 
<br/><br/><label>ISBN: </label>0-8261-9250-5 
<br/><br/><label>Dewey Class. No.: </label>610.73  / 1