TY  - BOOK
AU  - Laws,Eric
TI  - Improving tourism and hospitality services
SN  - 0851999956 (pbk.)
AV  - G155.A1 L385 2004
U1  - 910/.68 22
PY  - 2004///
CY  - Cambridge, MA
PB  - CABI Pub.
KW  - Tourism
KW  - Hospitality industry
KW  - Consumer satisfaction
N1  - Includes bibliographical references (p. 183-200) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0618/2004058218-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0725/2004058218-b.html
ER  -