Laws, Eric,  1945- <br/><br/>
Improving tourism and hospitality services / 
Eric Laws. 
 - Cambridge, MA :  CABI Pub.,  c2004. 
 - xviii, 203 p. :  ill. ;  22 cm. 
<br/><br/>Includes bibliographical references (p. 183-200) and index. 
<br/><br/><label>ISBN: </label>0851999956 (pbk.) 
<br/><br/><label>LCCN: </label>2004058218 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism.<br/>Hospitality industry.<br/>Consumer satisfaction.
<br/><br/><label>LC Class. No.: </label>G155.A1  / L385 2004 
<br/><br/><label>Dewey Class. No.: </label>910/.68